MCQ Answer
A. Transfer him to a colleague to avoid emotional involvement.
B. Tell him to ask someone else, since repetition is inefficient.
C. Control the irritation, find why he misunderstood, adapt the explanation, and manage the queue.
Correct
Explanation
Hajj field staff are expected to exhibit high emotional intelligence and patience. Overcoming communication barriers requires adapting the explanation to ensure comprehension while simultaneously managing overall crowd flow. Source Reference: "hujjaj prep" - Possible difficulties to be faced by Hujjaj
D. Repeat the same explanation word-for-word regardless.E. End the conversation, since patience has limits.
Correct Answer
Control the irritation, find why he misunderstood, adapt the explanation, and manage the queue.