MCQ Answer
A. Have both parties settle privately and close the complaint.
Correct
Explanation
Field officers do not have judicial or adjudicatory powers. The standard protocol for any grievance is to secure the evidence, provide whatever immediate assistance is possible within the officer's mandate, and route the complaint to the competent legal or administrative authority. Source Reference: "hujjaj prep" - Administrative and logistic arrangements
B. Reject it as a purely private commercial matter.
C. Declare the operator liable and order immediate compensation.
D. Amend the operator's service agreement personally as a remedy.E. Preserve the complaint and evidence, assist within authority, and refer it to the prescribed mechanism. Correct Answer: E
Correct Answer
Have both parties settle privately and close the complaint.